Customer care & feedback

Andrew Reeves, and the Countrywide Group, offer many different services to thousands of customers each year.

We’re proud of our award wins and strive each year to maintain the highest standards of customer service excellence. Your feedback has been key to the development of our training and the service we provide, therefore we encourage all our customers to share their experiences with us.
 

More information on our customer care process

Lettings

Customer care process for letting or renting property.

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We always aim to provide a high quality service to our customers. However, if you encounter any problems and we are unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service.

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Lettings: Andrew Reeves Lettings is a trading name of Countrywide Residential Lettings Limited, Registered Office: Witan Gate House, 500–600 Witan Gate West, Milton Keynes, MK9 1GF. Registered in England Number 02995024. Countrywide Residential Lettings Limited is a member of and covered by the ARLA Propertymark Client Money Protection Scheme. Countrywide Residential Lettings Limited is an agent and subsidiary of Countrywide Estate Agents Limited, Registered in England Number 00789476, Registered Office: Witan Gate House, 500–600 Witan Gate West, Milton Keynes, MK9 1GF. Countrywide Estate Agents is an appointed representative of Countrywide Principal Services Limited which is authorised and regulated by the Financial Conduct Authority FRN 301684. VAT number 500 2481 05.

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